When a crushing plant starts running smoothly, many people think the job is done. But for PT. AIMIX GROUP INDONESIA, this is exactly when real service continues. Recently, our local after-sales team paid a friendly return visit to one of our Indonesian aggregate customers to check the production line and offer on-site support, even though no problems were reported. This visit was not about fixing faults. It was about making sure everything stays in good condition and helping the customer avoid future risks.
Project Snapshot: Equipment Supply and Self-Installation
Before talking about the service visit, let’s briefly look at the project setup.
- 1 Set APJ-106V Jaw Crusher for primary crushing.
- 1 Set APC-160C Cone Crusher for secondary crushing.
- 1 Set APC-132C Compound Cone Crusher for fine crushing.
This configuration is widely used for producing construction aggregates.
About installation and start-up:
- The client had an installation team, so they chose self-installation.
- Our engineers supported them with layout drawings and online guidance.
- Commissioning went smoothly, and the line soon entered stable production.
Once production became stable, we arranged this after-sales return visit as part of our regular service plan.
Why We Visit Even When Machines Are Running Well
In real production, many issues do not appear suddenly. Instead, they develop slowly through wear, vibration, or incorrect operation habits. If these signals are ignored, small issues can turn into costly downtime. That is why our after-sales team prefers to check sites early, rather than wait for breakdown calls. Through proactive visits, we help customers stay one step ahead of problems.
What Our Engineers Focused on During the Visit
During the site visit, our engineers followed the full material flow, from feeding to final discharge. They checked not only the aggregate processing equipment, but also how the whole system worked together.
Main Inspection Items on Site
- Equipment alignment and foundation stability.
- Lubrication systems and oil quality.
- Wear parts condition and replacement planning.
- Control cabinet operation and cable safety.
- Conveyor running condition and material flow.
Each check helps reduce the risk of unexpected shutdowns and long-term damage. After inspection, our team spent time communicating with local operators. They discussed proper feeding methods, correct startup and shutdown steps, and simple cleaning routines that can reduce long-term wear.
What the Customer Gained from This Free Follow-Up
This after-sales visit was completely free of charge, but it brought very real value to the customer.
First, the customer received confirmation that the installation and operation were in good condition. This gave them more confidence in daily production.
Second, they received maintenance suggestions and wear part planning advice, which helps them prepare in advance instead of stopping production suddenly.
Finally, the communication helped build stronger trust. The customer knows that support is available when needed, not only when problems appear.
For project owners, this kind of support means fewer surprises and more stable income.
Local Service Team Makes Long-Term Support More Reliable
Many crushing sites in Indonesia are far from major cities. Fast service response can make a big difference when technical support is needed. With a local after-sales team, we can reach customer sites faster and communicate more smoothly. We also understand local working environments and project rhythms, which helps us give advice that fits real conditions. This local presence allows us to stay connected with customers and provide continuous support instead of one-time service.
Good Crushing Equipment Runs Best with Ongoing Service
This return visit may seem simple, but it plays an important role in keeping production stable and efficient. By checking details early and sharing practical experience, we help customers reduce risks and extend equipment service life. If you are planning an aggregate crushing project in Indonesia and want long-term technical support, not just machine delivery, we are ready to support your business from installation to stable operation and beyond. Contact us today and let us help you build a production line that runs with confidence.
